Chicago Towing Assistance · 24/7 Requests
Broken down? We'll help you arrange a tow to Grace Automotive in Irving Park through our trusted towing partner. Get your vehicle to our shop and let our team handle the repairs.
Requesting is simple: the online form takes a couple of minutes, and dispatch confirms the details with you by phone. Prefer to talk it through first? Call our shop during business hours and we'll help you arrange it.
The online request continues to the secure booking system of our towing partner, J-Team Towing (Towbook). The phone number above reaches our repair shop during shop hours; it is not a 24-hour dispatch line.
This program is for vehicles being transported to our facility for diagnosis and repair. When you submit a request, your contact, vehicle, and pickup details are shared with J-Team Towing so their dispatch team can arrange your tow. A submitted request is confirmed once dispatch contacts you.
Breakdowns have a talent for bad timing: the no-start before an early shift, the overheat in July traffic, the transmission that gives up on a Sunday. Whatever brought you here, the plan is the same. Get the vehicle to a shop you trust and let experienced technicians figure out the rest. These are the situations we help with most:
One thing before any tow: if your vehicle is in a dangerous spot or anyone is hurt, move to safety and call 911 first. The tow can wait until you are safe.
Submit your vehicle details and pickup location through our towing partner's online form, any time of day or night.
J-Team Towing's dispatch team receives your request, confirms availability, timing, and cost with you, and turns your request into a confirmed tow.
Once confirmed, your vehicle is transported to our repair facility at 3756 N Pulaski Rd in Irving Park.
Our team takes over during regular shop hours: we diagnose the problem, call you with a clear explanation and written estimate, and repair the vehicle once you approve.
A submitted request is not yet a confirmed tow. Dispatch confirms every request directly with you, including timing and price, before a truck is sent.
When your car is on a hook, the biggest question is where it ends up. Having it brought straight to an established repair shop means no second tow, no storage-lot limbo, and no handing your keys to whoever happens to be closest. Your vehicle lands at a family-run shop that has been fixing cars on Pulaski Road since 1981, and the repair conversation starts the same day we see it.
Towing requests don't keep shop hours. You can submit a request at midnight on a Sunday and dispatch will handle it: J-Team Towing coordinates after-hours tows directly with you, including when and how your vehicle and keys are handed off at our facility. Those arrival details are confirmed with you during the dispatch call, so nothing is left to guesswork.
Our repair operation then follows regular shop hours: Monday through Friday 8 AM to 6 PM and Saturday 8 AM to 4 PM. If your vehicle arrives overnight, our team picks it up first thing when we open and calls you with the diagnosis.
Our shop sits on Pulaski Road in the heart of Irving Park, minutes from the Kennedy Expressway, which puts most of Chicago's Northwest Side a short tow away. Drivers from these neighborhoods have been bringing their cars to Grace Automotive for decades, and our towing program makes that trip possible even when the car won't make it on its own:
Pickup availability for any specific location is confirmed by our towing partner's dispatch team when you request, so you always know before a truck rolls.
A tow is only half the story. What matters is what happens to your car after it rolls off the truck. We're a family-owned shop, independent since 1981, and our way of working hasn't changed: honest diagnostics, clear explanations, written estimates, and repairs that are fixed right the first time. That reputation is why neighbors keep leaving us five-star Google reviews, and it's exactly what your vehicle gets when it arrives on a tow truck.